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  1. North Carolina A&T State University offers Microsoft Office 365 to all faculty and staff for email, chat, and productivity software. Report suspicious emails by forwarding them to InformIT@ncat.edu. Getting Office 365.
  2. But it’s time to get rid of that. Modern authentication is safer and won’t go corrupt on you as an app password might. Use the Microsoft/Office admin portal to wipe the app password. Then open PowerShell connect to your Microsoft 365 tenant and use this cmdlet to enable Outlook for modern authentication.
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Office 365 Microsoft Office 365. Microsoft Office 365 for students, faculty, and staff. The completion of the ETSU transition to Office 365 as a university-wide email solution provides a single platform for all members of the campus community and allows for more flexible file-sharing and more convenient scheduling and calendar options between students and faculty/staff. Bring established effective practices for online learning to your students and school with Microsoft Office 365 applications including Teams and Learning Tools.

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If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.

Note

If you're looking for help with Outlook.com, check out Help for Outlook.com. > If you're looking for help with Outlook for Mac, check out Outlook 2016 for Mac Help.

Let us fix your Outlook connection problems for you

We can diagnose and fix several common Outlook connectivity issues for you. If our automated tool can't fix your issue, or you'd like to fix it yourself, see the next section.

Let us fix your issue
Support and Recovery Assistant for Office 365
Need more help?
Contact support for business products - Admin Help.
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Fix software update and profile issues

Out-of-date software and corrupted Outlook profiles are two of the most common issues that can prevent you from sending and receiving email. If you're an admin with multiple users reporting problems, you also should check for service issues with Office 365.

Common Outlook fixes

T-online Outlook 365 Imap

Run Windows UpdateIf your Outlook client software or Windows operating system software is out of date, you might have problems sending and receiving email. For Windows Update instructions, see Windows Update: FAQ
Repair your Outlook profileAn Outlook profile is a set of configuration information that includes your user name, password, and file storage location. To repair your Outlook profile, see Fix your Outlook email connection by repairing your profile.
Check for service issuesAdmin only: If more than one person in your organization is experiencing email problems in Office 365, it could be due to a problem with the service. Go to the Office 365 service health dashboard page (admin sign in required), and check the status of the services under Exchange Online.
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