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It turns out they were wrong. The Wildwood Casino blamed a slot machine malfunction for the $11 million jackpot. The machine was turned over to the Colorado Gaming Division for inspection. Casino: Manufacturer Liable in Slot Machine Jackpot Malfunction. Katrina Bookman was playing penny slots when the screen indicated she had won a $42.9M payout. But when she tried to collect, the casino told her it was all a big mistake. Pretty much all casino’s, at least in the US, have a clause for malfunction. But casino’s have been known to lose cases in court where they claimed malfunction. For instance there was a case where a worker left a machine in a mode that had incorrect odds for the jackpot, which was promptly won, and the casino refused to pay citing malfunction.

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1. When a malfunction occurs some slot machine manufacturers, for engineering purposes, set the reels to stop briefly in a 'jackpot' position. When this happens a player may see the reels momentarily stop at a jackpot alignment and then go into a slow spin.
2. NEWCASTLE, Okla. (KOKH) - An Oklahoma woman gambling at the Newcastle Casino Friday morning claims she hit the jackpot for nearly $8. 5 million, but she said the casino won’t pay her.

While some people are lucky enough to win big at casinos, the hardest part can sometimes be collecting the winnings.

Inside Edition’s investigative team found people who thought they'd be taking home huge jackpots, only to discover that wasn't the case.

Katrina Bookman, 44, thought she hit a $42.9 million jackpot at Resorts World Casino in Queens, N.Y., in 2016. She even posed next to the winning machine as it displayed her earnings.
“I thought it was my lucky day,” she told Inside Edition.

Crowds started to surround Katrina to congratulate her, but soon security took her aside and she was eventually told that the machine had malfunctioned and there would be no payday.

“Anytime a machine hits a lot of money, you are going to claim it’s broke,” Katrina said.

She hired a lawyer, Alan Ripka, to take the casino to court. The case is pending.

“When you walk through the door, you expect if you are risking your money, that if you win, you will be paid,” Ripka said.

Construction worker Jerry Rape, 55, and his wife, Kim, couldn't believe it when a slot machine said he'd won $1.3 million at the Wind Creek Casino in Montgomery, Ala., in 2011.

“I thought I was a millionaire,” he told Inside Edition. “I thought it was my lucky day.”

But 24 hours after he thought he had “won,' he was also told the 'machine malfunctioned.'

“Very devastating,” he said

He also hired an attorney, Matt Abbott.

“In this circumstance, the Creek Indian tribe was the judge, the jury and ultimate say so on whether they were going to pay a jackpot that [they] should have paid,” said Abbott.

Veronica Castilla was stunned when the machine showed she had won $8.5 million at the Lucky Eagle casino outside Seattle.

“I was excited; I couldn't believe it,” she said. “I was in shock.”

She even took out her camera to snap pictures.

“I started to ask, 'Where's my prize?'” she recalled.

But just like the others, she was told the machine had malfunctioned.

“They took my money but didn’t want to pay my winnings,” she claimed.

Washington is among a handful of states with its own casino lab, where gaming machines are regularly inspected.

“Nationwide, it's extremely rare to see a major machine malfunction, so consumers should feel confident that when they are sitting down at a gaming machine, it's going to function properly,” Heather Songer of the Washington State Gambling Commission told Inside Edition.

That's little solace for Katrina Bookman, Jerry Rape, and Veronica Castillo, who felt like they were millionaires — for at least a few minutes.

“I'm going to fight,' Castillo said. 'This is not over.'

The casinos say malfunctions are extremely rare and when errors occur, any payouts are void. In the cases of Bookman, Rape and Castillo, the jackpots actually exceeded what the machines could pay out.

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The cards are always stacked in favor of the casino. Casinos exist for one reason, and one reason alone: to take your money. They do it legally, even if it's under cloudy circumstances.

Consider the case of an Alabama man who put $5 into an electronic bingo machine at the Wind Creek Casino in Montgomery, Alabama. The casino is on tribal land operated by the Poarch Band of Creek Indians. To the gambler's amazement, 'several noises, lights, and sirens were activated' when the machine announced that Jerry Rape had hit The Big One. The bingo machine indicated a jackpot of $459,000, then $918,000, and finally settled on a 'payout multiplier' of $1,377,000, according to the gambler's lawsuit.

The casino took Rape's payout ticket and made him wait for about 24 hours before saying no dice. He wasn't getting the monster payout. The machine, he was told by the tribe's casino, had 'malfunctioned.' (PDF)

It gets worse

The gambler sued the casino in the tribal court of the Poarch Band of Creek Indians. But the suit was dismissed. The court declared that sovereign immunity prevailed—that the tribe was an independent nation and immune from being sued.

'They said they were immune to any kind of fraud that I made in the complaint,' the gambler's attorney, Matt Abbott, told Ars in a telephone interview. 'They said rules don't apply to them, [and] 'have a nice day.'

Unable to lodge a claim in tribal court, Rape rolled the dice with Alabama's state courts and sued the tribe there. On Friday, seven years after Rape thought he had hit the jackpot, the Alabama Supreme Court ruled that Rape could not sue the tribe in state court—the proper venue was tribal court. That's because the Poarch Band of Creek Indians is a nation of itself, and that's where disputes occurring on that land should be litigated, the court found.

The Alabama high court noted that it found itself in a 'Catch-22' of sorts. It said it couldn't decide the dispute even if the tribe wasn't entitled to sovereign immunity.

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'The activity out of which Rape's claim arose, however, was gambling. If it occurred on land within the regulatory and adjudicative jurisdiction of the State of Alabama, that activity was illegal. Specifically, that land is located in Elmore County and, therefore, is not located in one of the counties in Alabama where even the game commonly and traditionally known as bingo is permitted,' the court ruled. (PDF)

It is well established that this Court will not aid a plaintiff seeking to recover under an illegal contract but, instead, will simply leave the parties where it finds them.

This is the third time we've seen a gambler hit an enormous jackpot only to be told that it won't be paid because the jackpot was a result of an electronic 'malfunction.'

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Meanwhile, the Alabama gambler's attorney, Abbott, told Ars that his client's legal avenues have now been exhausted. 'It's over,' he said.

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The tribe said the Alabama high court did the right thing. 'We are pleased that the Court affirmed the ruling in favor of the Tribe,' spokeswoman Sharon Delmar said.